Our CLIENT AGREEMENT / Policies FOR 1:1 CLIENTS

We’re so honored to be working with you, thank you for choosing us!

We intentionally work with a limited number of 1:1 clients in our practice and strive to deliver the highest quality support. This page lays out our Client Agreement and important policies to be aware of as a client in our practice. These policies help us deliver and maintain our high standard of care.

By working with us as a 1:1 client, you are agreeing to the following policies, terms, and conditions. Please read this over carefully. We appreciate your cooperation, and you may email support@robinrandisi.com with any questions.

YOUR FIRST APPOINTMENT

(90-minute Initial Intake Session)

As a small practice with a small number of spots available, we are greatly affected when new clients reschedule their intake appointment repeatedly, reschedule it with late notice, neglect to submit their intake paperwork, or fail to show up for their first appointment. 

The policies in this section pertain specifically to our initial intake appointments and help us maintain a high standard of client care while also respecting the time and attention our practitioners put into onboarding new clients and preparing for your first session. 

  • We require all forms and paperwork submitted at least 48 hours prior to your first appointment (initial intake session) so that we can review everything in advance. If there is any issue completing the forms, please reach out to us before your paperwork is due.

  • A $150 fee will be charged to your card on file if less than 48 hours’ notice to reschedule, or if incomplete intake forms 48 hours prior to your first appointment.

  • For initial intake appointments, there are no refunds for cancellations or no-shows. We provide a ten-minute grace period before we consider it a missed appointment (no-show).

  • We ask that you reschedule your initial intake appointment no more than twice at most.

  • If you decide to continue working with us on a monthly basis, you will be auto-enrolled in our 1:1 Monthly Membership one month after your initial intake appointment. As such, you will be auto-billed each month for the duration of our work together via our 1:1 Monthly Membership, and subject to our 1:1 Monthly Membership Terms & Conditions below.

ALL OTHER APPOINTMENTS

(60-Minute Membership Sessions, SSP/RRP Sessions, Check-In Appointments, and Mentorship/Case Consult Appointments)


NO-SHOW POLICY:

  • We provide a ten-minute grace period before we consider it a missed appointment (no-show). No refunds or rollovers for no-show appointments.

  • No-shows will be charged a $75 fee to the card on file.

  • In the event of a no-show or missed nutrition follow-up, check-in, or SSP/RRP appointment, we allow clients to reschedule, but please note that we may not necessarily be able to fit you in within the same membership billing cycle, as rescheduling is subject to availability.

  • Additionally, we reserve the right to discontinue rescheduling for no-shows at our discretion, and we do not allow rescheduling for those who are frequent no-shows (more than twice).

RESCHEDULING POLICY:

  • For your first appointment (a 90-minute initial intake session), we require at least 48 hours’ notice to reschedule without incurring a fee ($150). 

  • For all other appointments, we require at least 24 hours' notice to reschedule or cancel. Rescheduling or cancelling with less the 24 hours' notice will result in a $75 fee being charged to your card on file. 

  • No refunds or rollover appointments for cancelled or no-show appointments. No refunds or rollovers for unbooked or rescheduled membership appointments. 

  • Rescheduling is subject to availability. If you are a 1:1 Monthly Membership client, please note: we do our best to accommodate reschedule requests but may not always be able to reschedule you within the same billing period, especially with less than 1-2 weeks' notice.


PAYMENT

  • We require a payment method on file for all clients, such as a credit, debit or HSA/FSA card. It is your responsibility to keep your payment method on file up to date.

    • If your card on file expires or the charge cannot go through for any reason, you will receive an invoice over email and have 48 hours to update the payment method on file and submit payment. Failure to do so may result in losing access to the client portal, appointments, and other materials until payment is received.


  • All appointments, services, and products are non-refundable and non-transferrable.

    • You agree that you will not, under any circumstances, issue or threaten to issue any chargebacks to Robin Randisi, Inc. or to your credit card and/or form of payment for any reason whatsoever related to the Company. In the event of a chargeback, we reserve our right to report it to the credit bureaus as a delinquent account.



1:1 MONTHLY MEMBERSHIP TERMS & CONDITIONS:

If you wish to continue working with us beyond your intake appointment, you must be enrolled in our 1:1 Monthly Membership. 

By scheduling follow-up nutrition appointments and/or Safe & Sound Protocol (SSP) and/or Rest & Restore Protocol (RRP) appointments, you are utilizing our 1:1 Monthly Membership and agree to the following terms and conditions:

  • You will be auto-enrolled in our monthly membership one month after your initial intake appointment. You will be auto-billed monthly for the duration of your work with your practitioner. 

    • You agree to maintain an active membership with us in order to make use of nutrition appointments, SSP/RRP appointments, portal messaging and Q&A, and our clinical input.

  • There are no refunds or rollover appointments for rescheduled, canceled, or unused appointments.

    • You must be actively enrolled in our 1:1 Monthly Membership to take advantage of messaging access, appointments (whether nutrition or SSP/RRP appointments), or other services.

    • While we encourage you to take advantage of meeting with your practitioner monthly, please note that you will be auto-billed for your membership on the same monthly auto-billing cycle regardless.

    • The 1:1 Monthly Membership includes the ability to message your practitioner, access to multiple modalities in one convenient package, us on your wellness team, and a guaranteed spot in our practice. It is not a fee-for-service model.

  • It is your responsibility to book appointments in a timely fashion if you would like to take advantage of the monthly one-on-one follow up sessions included in this membership.

    • Last-minute requests for appointments or rescheduling are subject to availability and may not always be able to be accommodated within the same month/billing cycle. 

  • You may cancel your membership at anytime. 

    • In order to allow for wrap-up appointments and facilitate appropriate care upon off-boarding, we ask for at least one month's notice to cancel your 1:1 Monthly Membership.


Polices, terms, conditions and fees are subject to change. 

We do our best to communicate any substantial changes to our active clients directly, and you always can find our most up-to-date policies on this page (https://www.robinrandisi.com/client-policies)