OUR POLICIES FOR 1:1 CLIENTS

We work with a limited number of 1:1 clients at one time and strive to deliver the highest quality support to our clients. These policies and terms help us maintain that high standard of care and we appreciate your cooperation.

By working with us as a 1:1 client, you are agreeing to the following terms and conditions:

NO-SHOW POLICIES:

  • We provide a ten-minute grace period before we consider it a missed appointment (no-show). No refunds or rollovers for no-show appointments.

  • There are no refunds or rescheduling for no-show intake appointments.

  • No-show follow-up appointments and SSP/RRP appointments incur a $75 no-show fee.

INITIAL INTAKE APPOINTMENT POLICIES:

  • $150 fee if less than 48 hrs notice to reschedule or incomplete intake forms 48 hrs prior.

  • No refunds for cancellations or no-shows.

  • Rescheduling more than twice will forfeit your intake appointment, no refunds.

  • If you decide to continue working with us on a monthly basis, you will be auto-enrolled in our 1:1 monthly membership one month after your intake appointment, at the same sliding scale tier at which you booked your intake appointment. You will be autobilled each month for the duration of our work together.

1:1 MONTHLY MEMBERSHIP APPOINTMENTS:

Monthly membership appointments include nutrition follow-up appointments & SSP/RRP appointments:

  • $75 fee for no-shows or less than 24 hours notice to reschedule.

  • No refunds or rollover appointments for cancelled, no-show, unbooked, or rescheduled appointments.

  • Rescheduling is subject to practitioner availability.

  • While we do our best to accommodate reschedule requests, we may not be able to reschedule you within the same month/billing cycle, especially with less than 1-2 weeks notice.

  • All 1:1 membership clients agree to book appointments in a timely fashion if they would like to take advantage of the monthly one-on-one follow up sessions included in their membership, and understand that they will be auto-billed each month regardless.

1:1 MONTHLY MEMBERSHIP TERMS & CONDITIONS:

By scheduling follow-up appointments, you are utilizing our monthly membership and agree to the following terms and conditions:

  • If you choose to continue working with us after your initial intake appointment, you will be auto-enrolled in our monthly membership one month after your intake appointment, at the same sliding scale tier at which you booked your intake appointment.

  • You will be auto-billed monthly for the duration of your work with your practitioner.

  • You agree to maintain an active membership with us in order to make use of appointments, portal messaging, or clinical input.

  • No refunds or rollover appointments for missed or unused appointments. We encourage you to meet with your practitioner monthly. The membership includes the ability to message your practitioner, us on your wellness team, and a guaranteed spot in our practice. You must be actively enrolled in our 1:1 Monthly Membership to take advantage of messaging access, appointments (whether nutrition or SSP/RRP appointments), or other services.

  • You acknowledge that it is your responsibility to book appointments in a timely fashion if you would like to take advantage of the monthly one-on-one follow up sessions included in this membership. You understand that any last-minute requests for appointments or rescheduling are subject to availability and may not always be able to be accommodated within the same month/billing cycle.

  • You acknowledge that any last-minute requests for appointments or rescheduling are subject to availability and may not be able to be accommodated within the same month or auto-billing cycle.

  • You acknowledge that in order to allow for wrap-up appointments and facilitate appropriate care for those enrolled in our 1:1 Monthly Membership, we require notice at least one month's notice to cancel your monthly membership.

ONE-OFF / CHECK-IN APPOINTMENTS & MENTORING / CASE CONSULT APPOINTMENTS:

  • Less than 24 hours notice to reschedule incurs a $75 fee.

  • No-shows: first time is a $75 fee. Second time the appointment is forfeit, no refunds.

All fees, services, policies, terms, and conditions are subject to change.