Our Policies FOR 1:1 CLIENTS

We’re so honored to be working with you, thank you for choosing us!

We intentionally work with a limited number of 1:1 clients in our practice and strive to deliver the highest quality support. This page lays out our Client Agreement and important policies to be aware of as a client in our practice. These policies help us deliver and maintain that high standard of care while also keeping our services as accessible and sustainable as possible.

By working with us as a 1:1 client, you are agreeing to the following terms and conditions. Please read this over carefully. We appreciate your cooperation, and you may email support@robinrandisi.com with any questions.

Polices, terms, conditions and fees are subject to change. We will do our best to communicate any substantial changes to our active clients directly, and you always can find our most up-to-date policies on this website page (https://www.robinrandisi.com/client-policies).

NO-SHOW POLICIES:

  • We provide a ten-minute grace period before we consider it a missed appointment (no-show). No refunds or rollovers for no-show appointments.

  • There are no refunds or rescheduling for no-show intake appointments.

  • No-show follow-up appointments and SSP/RRP appointments incur a $75 no-show fee.

INITIAL INTAKE APPOINTMENT POLICIES:

  • $150 fee if less than 48 hours’ notice to reschedule or incomplete intake forms 48 hours prior.

  • No refunds for cancellations or no-shows.

  • Rescheduling your intake appointment more than twice will forfeit your intake appointment, no refunds.

  • If you decide to continue working with us on a monthly basis, you will be auto-enrolled in our 1:1 Monthly Membership one month after your initial intake appointment, at the same sliding scale tier at which you booked your intake appointment, and you will be auto-billed each month for the duration of our work together via our 1:1 Monthly Membership.

CHECK-IN APPOINTMENTS AND MENTORING / CASE CONSULT APPOINTMENTS:

  • Less than 24 hours’ notice to reschedule incurs a $75 fee.

  • No-shows: first time is a $75 fee. Second time the appointment is forfeit, no refunds.

  • Check-in appointments are available by invitation only to clients who have “graduated” from our 1:1 Monthly Membership.

1:1 MONTHLY MEMBERSHIP TERMS & CONDITIONS:

If you wish to continue working with us beyond your intake appointment, you must be enrolled in our 1:1 Monthly Membership.

By scheduling follow-up nutrition appointments and/or Safe & Sound Protocol (SSP) / Rest & Restore Protocol (RRP) appointments, you are utilizing our 1:1 Monthly Membership and agree to the following terms and conditions:

  • You will be auto-enrolled in our monthly membership one month after your intake appointment, at the same sliding scale tier at which you booked your intake appointment.

    • You will be auto-billed monthly for the duration of your work with your practitioner.

    • You agree to maintain an active membership with us in order to make use of follow-up nutrition appointments, SSP/RRP appointments, portal messaging, Q&A, and clinical input.

  • There are no refunds or rollover appointments for missed or unused appointments.

    • While we encourage you to take advantage of meeting with your practitioner monthly, please note that you will be auto-billed for your membership on the same monthly auto-billing cycle regardless.

    • The membership includes the ability to message your practitioner, us on your wellness team, and a guaranteed spot in our practice. It is not a fee-for-service model.

    • You must be actively enrolled in our 1:1 Monthly Membership to take advantage of messaging access, appointments (whether nutrition or SSP/RRP appointments), or other services.

  • It is your responsibility to book appointments in a timely fashion if you would like to take advantage of the monthly one-on-one follow up sessions included in this membership.

    • Last-minute requests for appointments or rescheduling are subject to availability and may not always be able to be accommodated within the same month/billing cycle. 

  • You may cancel your membership at anytime. 

    • In order to allow for wrap-up appointments and facilitate appropriate care upon off-boarding, we require notice at least one month's notice to cancel your 1:1 Monthly Membership.

PAYMENT:

  • We require a payment method on file, such as a credit, debit or HSA/FSA card. It is your responsibility to keep your payment method on file up to date.

    • If your card on file expires or the charge cannot go through for any reason, you will receive an invoice over email and have 48 hours to update the payment method on file and submit payment. Failure to do so may result in losing access to the client portal, appointments, and other materials until payment is received.

  • All appointments, services, and products are non-refundable and non-transferrable.

    • As our client, you agree that you will not, under any circumstances, issue or threaten to issue any chargebacks to Robin Randisi, Inc. or to your credit card and/or form of payment for any reason whatsoever related to the Company. In the event of a chargeback, we reserve our right to report it to the credit bureaus as a delinquent account.

All fees, services, policies, terms, and conditions are subject to change.